BLANKET PAPER TIMESHEETS EXCEPTION ENDS May 17, 2025: 

The blanket exception for Personal Assistants employed by PPL to use paper timesheets if they cannot log their time in Time4Care, PPL@Home, or by using the PPL Telephony system ends on May 17, 2025. This means that Personal Assistants must use Time4Care, PPL@Home, or Telephony to record the time they work.  The only Personal Assistants who can continue to use paper timesheets are those who have requested an individual exception and have had that exception granted by PPL. 

If a Personal Assistant will have an ongoing need to use a paper timesheet after May 17 – for instance, as a religious exception or in an area where the use of Time4Care or telephony is not reliable – there is a process to request an individualized exception to use paper timesheets. The Exception Form to make that request is  here  and PPL’s description of the timesheet exception process can be found in  this document at page 5. If you will need one of these ongoing individual exceptions, we recommend that you make your request now so that it can be processed before May 17. The Exception Form must be faxed to PPL at 1-844-244-4384, emailed to nycdpap@pplfirst.com,  or mailed to Public Partnerships LLC PO Box 310, Binghamton, NY 13902. 

TIP: Keep a copy of the form for your records and note down the date of submission. If you are mailing the Exception Form to PPL’s PO Box, use certified mail or another tracking service and keep proof of receipt for your records. If you fax the Exception Form, please keep a copy of the fax confirmation for your records. 

If a consumer or Personal Assistant continues to have difficulty with PPL’s systems, please call PPL at 1-833-247-5346 or the Department of Health at 833-947-8666 so that these issues can be fixed before May 17. 

You may also contact NYLAG’s litigation team at 212-946-0359 or cdpaplawsuit@nylag.org.  

PLAINTIFFS SEEK CHANGES TO ENGESSER PRELIMINARY INJUNCTION AND EXTENSION TO AUGUST 15:

On May 15, 2025, Plaintiffs asked the Court to make changes to the Preliminary Injunction ordered on April 12, and to extend the Preliminary Injunction so that it lasts until August 15. The Judge will hold a conference at 4pm on Tuesday, May 20. You can read the filing here.

Plaintiffs’ Counsel continue to hear daily from CDPAP Consumers who are still unable to register with PPL; whose Personal Assistants are still unable to register with PPL; and whose Personal Assistants are not able to clock time or be paid correctly.

The proposal, if ordered by the Court, would improve continuity of care by requiring the Department of Health to identify every CDPAP Consumer who has gone without some or all care for the last two weeks, and assign them to a Facilitator for one-on-one assistance. This relief includes both Consumers whose Personal Assistants have quit and those whose Personal Assistants continue to work but have not been paid at all or in full – regardless of whether the Consumer and Personal Assistants are registered with PPL. The Facilitators already exist; you can see a list of them here. However, we have heard from many Consumers that the Facilitators are not able to solve their problems because they do not have enough access to PPL’s systems. The proposed changes to the Preliminary Injunction direct that the Facilitators be given the tools they need to assist CDPAP Consumers and Personal Assistants in getting registered, being fully onboarded, clocking time, and getting paid.

We are also asking that the end date of the Preliminary Injunction be extended from June 6 to August 15.

You can continue to contact NYLAG’s litigation team at 212-946-0359 or cdpaplawsuit@nylag.org.