Privacy Policy for SMS (Text) Communications

Effective Date: July 1, 2024

Introduction

This Privacy Policy explains how New York Legal Assistance Group (NYLAG) collects, uses, and protects personal information, specifically regarding the collection of phone numbers during the client intake process or the start of a case.

Collection of Personal Information

Information Collected Directly from You: We collect personal information, including your name, phone number, and email address, during our intake process.

Message Content: We may collect the content of the messages you send to NYLAG staff.

How We Use Your Personal Information

SMS Program/Service: Your phone number will be used to send and receive case-related information.

Messages will be limited to relevant updates and information regarding your case.

Data Use: Personal data will be used solely for communication regarding your case.

Data Protection

We take the privacy and security of your data extremely seriously. We are committed to protecting your information using industry-standard security measures.

Data Security: We implement appropriate technical and organizational measures to protect your data.

Storage and Maintenance: Personal information is stored securely in our database and is accessible only by authorized personnel.

Data Sharing

Non-Sale of Data: We do not sell your personal information to any third parties.

Third-Party Disclosure: We do not share your personal information with any third parties unless it is explicitly in connection with your active legal or financial counseling case.

Your Choices

You can opt out of receiving SMS messages from us by replying “STOP” to any message you receive from us.

You can also contact us at Office@nylag.org to request to not be contacted by NYLAG by text message.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website.

For more details or if you have any questions, please contact us at Office@nylag.org.