Close this search box.

NYLAG Obtains FOIA Response About Social Security Policies on Direct Express Prepaid Debit Cards

Many recipients of federal benefits administered by the Social Security Administration (SSA), including virtually all those who do not have a bank account, receive their benefits via a Direct Express prepaid debit card. Recipients often have difficulty resolving problems that arise with those cards, and NYLAG has assisted clients in resolving those problems in the past.

In March 2023, NYLAG submitted a FOIA request for the section of SSA’s Program Operations Manual System (POMS) GN 02402.007 relating to SSA’s policies on Direct Express cards, which has not been made available to the public by SSA. In September 2023, SSA provided the document to NYLAG. This POMS includes important information for benefits recipients and advocates, including circumstances under which SSA staff can contact Direct Express to help beneficiaries resolve issues with their Direct Express cards.

The full text of POMS GN 02402.007 (with limited redactions by SSA) is available here.

Share this post

Related Articles


NYLAG Sues Social Security Administration for Keeping Key Policies Secret from the Public and Wrongfully Charging Fees to Public Interest Organizations

Read More »

Documented: Number of Unrepresented People in NYC Immigration Courts Marks 18-Year High

In a recent interview with DocumentedNY, Allison Cutler, supervising attorney in NYLAG’s Immigrant Protection Unit overseeing the Pro Se Plus Project (PSPP), provided insight into the pressing issue of the lack of representation and legal challenges confronting our new neighbors. In response to this need, NYLAG and partner organizations created Pro Se Plus Project (PSPP).

Read More »
Scroll to Top